Over the course of my adult life, I've spent an inordinate amount of time at restaurants. A couple of times it has even been enjoyable. But it feels like I've seen more places run horribly than run well. Owners, managers and servers have been making the same mistakes for so long it's clear they are not paying attention to what people complain about at all.
Because I'm a helpful sort, I've taken it upon myself to compile a list, with peace and love of course, of things that servers, managers, and owners of restaurants are doing wrong. Horribly, horribly wrong. I should note that to my mind, service issues are management issues, and management issues are owner issues. The buck stops with the guy who is taking the financial risk. And too often that person doesn't care or know any better. To that end, this entire list could be directed toward owners. But, I've broken down into the functional areas for ease of review.
Owners and managers, maybe this list will help you. Or not. I do know that putting this together sure made me feel better.
Readers may disagree with some or all of these issues. As always, if you do, keep it to yourself, because I don't care what you think.